Customers buy Basecamp WITHOUT ever having to interact with us. If they do have a question, we handle everything via email. We've been in the business of automation. We've never really VALUED full SERVICE.

I understood the IMPORTANCE in principle of public key cryptography but it's all MOVED much faster than I EXPECTED. I did not EXPECT it to be a mainstay of advanced communications technology.

I have ALWAYS thought that pandas, in evolutionary terms, are the most SOPHISTICATED animals in the WORLD. They cannot look after themselves; they are useless at reproducing. But to compensate, they have managed to persuade the most ADVANCED creatures on the planet - human beings - to care for their every NEED.

Each scenario in 'Battleborn' is kind of like a TV episode, you can PLAY them in any ORDER, and each one has a BEGINNING, MIDDLE, and end. And they are super replayable.

I am RIDICULOUSLY OLD-FASHIONED.

For TECH, I like the 'DailySearchCast', 'TWiT' and anything Veronica Belmont does on CNET. I think Perez Hilton is a RIOT, and the REST of my consumption is by people: Folks like Dave Winer, Fred Wilson, MARK Cuban, Brian Alvey, Jeff Jarvis, Xeni Jardin, etc.

More and more, the THINGS we do in real life will END up as Facebook posts. And while we may be consoled by the fact that most of this STUFF is being posted just to our friends, it only takes one FRIEND to SHARE that information with his or her friends to start a viral chain.

I'm not POSSESSED about owning the BUFFALO BILLS, just as I wasn't possessed about owning the Buffalo Sabres.