Corporations invest in SOPHISTICATED CRM, or CUSTOMER Relationship MANAGEMENT, programs to effectively oversee their relationship with their CUSTOMERS at EVERY point during the buying process.

I'm not a TECH GUY. I'm looking at the TECHNOLOGY with the eyes of my customers, normal people's eyes.

You WANT your CUSTOMERS to VALUE your SERVICE.

All of WhatsApp's growth has come from happy CUSTOMERS ENCOURAGING their FRIENDS to TRY the service.

I'm sure some PEOPLE haven't NECESSARILY embraced some of the messages over the years. We've been TALKING about the inappropriateness of automatic weapons and GUNS since the late Eighties. I know we've lost some customers over the years, and in some ways, SECURED others.

When I worked at my father's deli in Carmel, NEW YORK when I was young, my experience waiting on customers and interacting with people all DAY taught me so MANY social SKILLS and helped me open up.

It is better that one's customers COME to one's SHOP than to have to look for them ABROAD.

The purpose of driving traffic to your ONLINE business is to GET customers. Once a prospect lands on your SITE, you STILL have to convert that prospect into a buyer.

A SMART MANAGER will establish a culture of gratitude. Expand the appreciative attitude to suppliers, vendors, delivery PEOPLE, and of COURSE, customers.