<html><body><p>We will hire someone with less experience, less education, and less expertise than someone who has more of those <a href="https://quotes.tuteehub.com/tag/things-28" style="font-weight:bold;" target="_blank" title="Click to read more quotes about THINGS">THINGS</a> and has a rotten attitude. Because we can <a href="https://quotes.tuteehub.com/tag/train-638" style="font-weight:bold;" target="_blank" title="Click to read more quotes about TRAIN">TRAIN</a> <a href="https://quotes.tuteehub.com/tag/people-24" style="font-weight:bold;" target="_blank" title="Click to read more quotes about PEOPLE">PEOPLE</a>. We can teach people how to lead. We can teach people how to provide customer service. But we can't <a href="https://quotes.tuteehub.com/tag/change-147" style="font-weight:bold;" target="_blank" title="Click to read more quotes about CHANGE">CHANGE</a> their DNA.</p></body></html>

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We will hire someone with less experience, less education, and less expertise than someone who has more of those THINGS and has a rotten attitude. Because we can TRAIN PEOPLE. We can teach people how to lead. We can teach people how to provide customer service. But we can't CHANGE their DNA.

Author - Herb Kelleher Subject - Service

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We will hire someone with less experience, less education, and less expertise than someone who has more of those THINGS and has a rotten attitude. Because we can TRAIN PEOPLE. We can teach people how to lead. We can teach people how to provide customer service. But we can't CHANGE their DNA.

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We will hire someone with less experience, less education, and less expertise than someone who has more of those THINGS and has a rotten attitude. Because we can TRAIN PEOPLE. We can teach people how to lead. We can teach people how to provide customer service. But we can't CHANGE their DNA.

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